Terms and Conditions

Terms and Conditions

1. About Us

1. TripzyGo International LLP is a duly licensed Travel Agency in India, based in ZIRAKPUR City of PUNJAB state.

2. Booking Conditions

1. All travel arrangements should be booked at least THREE business days in advance.
2. For tour packages, we strongly recommend that Client book with a few weeks’ notice. For Group Tours, we recommend that Client book with a few months’ notice.
3. Once Client has confirmed his/her booking with TripzyGo International LLP, he/she will receive a confirmation and pro-forma invoice of his/her booking via email.
4. Please note that All bookings require a Non-refundable Down Payment of 25% of the total land package price at the time of the booking. If booking occurs less than 30 days before your arrival date FULL payment is required.
5. If you prefer to pay for your booking with a bank transfer, please contact TripzyGo International LLP through email info@tripzygo.in and send us all the information regarding the booking, name of the guests, details of the tour, type of transportation, preferred accommodation, arrival date and deposit slip/confirmation.
6. The travel voucher will be emailed to the Client once the FULL payment has been received. Client will receive the travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as the Client will need to show them for all services during his/her visit to the preferred destination.
7. If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not available) an alternative will be offered. If the Client does not accept the alternative the Client is entitled to cancel with a refund of the deposit.
8. TripzyGo International LLP reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).
9. Booking services with TripzyGo International LLP is available only to persons aged 18 years and older and the Client must be an eligible person with the right, authority and capacity to transact business and agree to abide by this Agreement. If the client is using the Services on behalf of another organisation or entity, then he/she agrees to be bound by this Agreement on behalf of that Organisation and he/she represents and warrants that he/she has the authority to bind the Organisation to this Agreement.
10. By submitting a booking, Client warrants and confirms to TripzyGo International LLP that he/she complies with these arrangements.

3. Terms of Payment

1. Please note that All bookings require a Non-refundable Down Payment of 25% of the total package price at the time of the booking. If the booking occurs less than 30 days before the Client’s arrival date FULL payment is required.
2. We accept payment through Bank Deposits and Bank Transfers. As of the moment we do not accept credit cards for our Tour Packages.
3. If you prefer to pay for your booking with a bank transfer, please contact us and send us all the information regarding the booking, name of the guests, details of tour, type of preferred transportation, accommodation, arrival date and scanned deposit slip.
4. All Prices quoted on TripzyGo International LLP are in Indian Rupees (INR) and per person, unless otherwise specified. All payments are due in Indian Rupees.
5. TripzyGo International LLP is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

3.1 For Cash Payment Deposit through Banks

Choose as per your convenience

1. Bank Transfer

Bank Name

HDFC BANK

Account Type

Current Account

Account Name

Tripzygo International

Account Number

50200068661036

IFSC code

HDFC0005209

2. Scan and Pay

3.2. For Cheques

4. Validity of Prices

1. All rates quoted or shown in our tariffs are based on current prices.
2. TripzyGo International LLP reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such cost increases that are outside TripzyGo International LLP control.
3. TripzyGo International LLP reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond TripzyGo International LLP‘s control.
4. Please note that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.
5. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a refund if the surcharge exceeds 10%.
6. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.

5. Travelling with Children

1. If the Client is travelling with young children (from 2 years old to 11 years old), it is important to note that child seats are not provided for transfers and the legislation varies from one country to another. Please see the Travel Voucher issued for details.
2. Free accommodation stays for children are generally based on sharing existing beds in the room. If the Client requires a separate bed, he/she must advise us at the time of booking, as there is a corresponding charge added to his/her booking.

6. Special Request

1. For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the Hotel, Airline or other supplier but we cannot guarantee that it will be accommodated. However, we will do our best given sufficient time of notice.
2. Unless and until specifically confirmed, all special requests are subject to availability.

7. Local Purchase

1. We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewellery, food, souvenir items etc. and the quality and value of such items cannot be guaranteed.
2. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight. Please note that we would be unable to assist with any costs that the Client may incur in this respect.

8. Cancellation Terms/Refunds

1. Once booking is confirmed and finalised, the Tour Package and All Land Arrangement bookings and the 25% of the total package cost is Non-Refundable. There is No Refund for any unused tours, transport, hotels, flights. However, in the event of natural calamities and force majeure, or mandated government cancellations, Clients may be entitled for a refund, subject to the Supplier’s (ex. Hotels, Airlines etc) Terms and Conditions.
2. If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline tickets will be based on its cancellation policy, based on their fare rules. TripzyGo International LLP only acts as an agent for the airlines and is not responsible if the said airline cancels, reschedules, or delays a flight for any reason.
3. In any case, TripzyGo International LLP will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests.
4. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.

9. Force Majeure

1. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.
2. Please take note that TripzyGo International LLP is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

10. Liability

1. TripzyGo International LLP acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services.
2. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveller in connection with terrorist activities, social or labour unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control.
3. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected.
4. Luggage is at the owner’s risk throughout the tour.
5. The fees for the use of porters are shouldered by the clients.
6. All information on TripzyGo International LLP website is subject to change and we reserve the right to correct any mistakes that may appear on our website.
7. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.TripzyGo International LLP reserves the right to refuse service to anybody.
8. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest.
9. TripzyGo International LLP is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable.
10. TripzyGo International LLP reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses a threat to an otherwise smooth and safe trip.
11. Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all terrain vehicle), rafting, riding in vehicles, which involves risks. TripzyGo International LLP does not assume any responsibility for any injuries, accidents or health issues that might be a result of any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity.
12. Please immediately inform TripzyGo International LLP if Client has any health issues prior to making his/her reservation.
13. Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country(ies) to visit.
14. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation.
15. Unused Tour Services are NON REFUNDABLE. Whether you avail of the day tours or not, the client would still have to pay for it since this is what is in the travel agreement.
16. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered NON REFUNDABLE.
17. Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

11. Documentation

1. Where travel and health documents are necessary to comply with the requirements of the countries you may wish to visit, it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly.
2. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

12. Conditions Of Carriage And Accommodations

1. TripzyGo International LLP is neither a carrier nor a provider of accommodations.
2. Each journey (whether undertaken or not) that the Client booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements.
3. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.
4. It is the Client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations.
5. When a Client books accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.

Termination

1. We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behaviour be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to TripzyGo International LLP, or any of its staff , fellow travellers or any other person. In such circumstances, no refund or compensation will be due to the client.

Hotel Check-In And Check-Out

1. Clients should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILITY and Hotel Surcharge.
2. Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental Expenses are NOT included in the Tour/Travel Package and these are charged to the Client.

13. Tour Guides

1. Clients should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organised tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Clients should not expect that the tour guides would personally assist to their every need.
2. Carrying of Luggages is the responsibility of the clients.
3. During meals, the tour guides will sit at the table next to the clients. If clients do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements.
4. Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.
5. Screaming at or insulting tour guides/drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.

14. Insurance

1. Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal travel insurance, especially for the active tours.
2. We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify TripzyGo International LLP and our overseas Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

15. Complaints

1. Our main goal is to provide our Clients with excellent services. If our Clients, for any reason, are not satisfied with our holiday package, we would like to hear about it. We recommend our Client to contact us as soon as any incident occurs.
2. All complaints must reach TripzyGo International LLP within 10 days after Client’s departure. Otherwise, any possible compensation entitlement will not be valid.
3. Please call TripzyGo International LLP at +91 74940-09400, from wherever Client may be or email us at info@tripzygo.in
4. If a problem arises during Client’s trip, please contact us immediately, so that we can assist you.
5. All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address:
6. Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Indian Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of INDIA. The effective date of this policy is April 1, 2022. It replaces all prior privacy policies issued by TripzyGo International LLP.
7. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies from time to time to stay abreast of changes.

Please Take Note:

1. TripzyGo International LLP reserves the right to hire independent tour guides/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services and travel packages.
2. In the event that we are unable to facilitate your tour due to weather and/or road conditions, we will attempt to reach each location, site and destination using alternative routes but we are not liable nor responsible for these unforeseen weather/traffic conditions. No refunds will be available.
3. All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers dispute.
4. No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
5. No refunds will be issued for a no-show or unused portion of the tour.
6. Tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation.
7. Tour prices do not include additional incidental fees, unless otherwise indicated on your tour voucher or email confirmation.
8. All vehicles operated by TripzyGo International LLP are non-smoking according to Municipal and City Ordinances.
9. We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guides/drivers.